Refunds & Cancellation

Go to Billing in your account and open the billing portal. Cancelling takes effect at the end of the period you have already paid for.

• You keep access until that date. We do not cut you off the moment you cancel — you paid for the period, so you get the period.
• You keep the credits you have already been granted. They stay in your balance and do not expire.
• No further credits are granted after your last paid period ends, and you are not billed again.

On the annual plan, credits are granted on each monthly anniversary within the year you paid for. If you cancel in month three, you still receive the remaining anniversaries you have already paid for — cancelling stops future billing, it does not claw back what you bought.

Full refund. If you request one within 14 days of a payment and you have not spent any of the credits that payment granted, we will refund that payment in full and close the subscription. Your credit history tells us straightforwardly whether any have been used, so there is nothing for you to prove.

Partial and discretionary refunds. Once you have started generating photos, the cost of producing them has been incurred and we do not generally refund. We will still consider a refund case by case — for example if the service was substantially broken for you, if you were billed twice, or if something went wrong that was clearly our fault. Write to glowy.pics@gmail.com and tell us what happened.

Mid-period cancellation. We do not refund the unused remainder of a period you chose to cancel part-way through. You keep access and your credits until it ends.

• A failed generation costs nothing. If the provider errors, the request is rejected, or it times out, no credit is taken. This is enforced by the service, not by asking us.
• A finished photo you dislike still costs a credit. The photo was produced and paid for on our side, and taste is not a fault. We say this plainly because it is the most common reason people ask, and we would rather you knew before you subscribed than after.
• Credits have no cash value on their own. They are not sold separately from a plan, and they cannot be exchanged for money, transferred, or sold on.

Each plan grants 40 credits per billing cycle: $9 per month, or $49 per year.

You can move between the monthly and annual plans from the Billing page. Moving up bills you the difference immediately, with the unused part of your current period credited against it. Moving down leaves the unused balance as credit against future invoices rather than as a cash refund.

Email glowy.pics@gmail.com from the address on your account, and tell us which payment you mean and why. We aim to reply within three business days, and to issue any approved refund within ten.

Refunds are returned to the original payment method through Stripe. How long it takes to appear on your statement is up to your bank, and is usually five to ten business days after we issue it. Currency conversion fees charged by your own bank are not ours to refund.

If something has gone wrong, please email us first — we can almost always resolve it faster than a bank can. Raising a chargeback without contacting us may result in the account being suspended while the dispute is investigated.

If we suspend or close an account for a breach of the Terms & Conditions — in particular for uploading someone else’s likeness or a photograph of a minor — no refund is due for the remainder of the period.

If we discontinue the service ourselves, we will refund the unused remainder of any period you have paid for.

Nothing in this policy affects any right you have under the consumer law of the country you live in, including any statutory right to cancel a distance contract. Where such a right applies and is more generous than what is written here, it applies instead.

One Man Holdings LLC, operator of Glowy — glowy.pics@gmail.com. See also our Terms & Conditions and Privacy Policy.